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For hygiene reasons, we are only able to offer returns on our camisoles, not our knickers.

 

For exchanges and returns, please place the items in either the original packaging or any other solid carton box or packaging. Please clearly state your name and/or order number on the packaging. All items must be returned/exchanged within 14 days of receipt.

All returning items must be sent back to us in their original condition, unworn and unwashed. I will then check the garments myself and contact you directly to resolve the issue. All items must be returned within 14 days of receipt. We will not refund shipping expenses.

Please make sure you put a note in your parcel stating your name, order number and reason for return. Buyer pays postage and is responsible for the item until it is returned. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

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If you need to change the size of your camisole. Please contact me at hello@ohlydia-intimates.co.uk and state which size and colour you want. Post back the garment and once I've received the item I will send out the exchange.

 

Please allow 7 working days for a refund to be processed.